You can use the BeHear headset to listen to the TV even without the HearLink PLUS transmitter, but HearLink PLUS will provide better sound quality, as the audio will be streamed directly to the headset. Yes, our assistive hearing headsets are designed to give you personalized amplification for computer-generated audio and conference calls, as well as live conversations. For conference calls with apps such as Skype, Zoom, MS Teams, Google Meet, and WebEx, you will simply need to pair the BeHear headset with the sound source (smartphone or computer) and select BeHear in the conference platform’s audio settings. You can use the BeHear and control its basic functions even if you don’t have a smartphone. However, if you want to make sure the BeHear amplification matches your hearing profile, we highly recommend that you take our hearing assessment using a smartphone and our app. The hearing assessment results will be saved in the BeHear headset, so you can use it later without a smartphone. The smartphone is also instrumental in fine-tuning the hearing environment in real time. However, the headset itself includes seven built-in control buttons that allow you to use it autonomously. So, if you want to use the device for ambient hearing only (not mobile phone calls or audio streaming from a phone), you do not need a smartphone. Note: If you don’t follow the sequence detailed above, and instead start searching for new device in the PC while your headset is simply ON (not in pairing mode), BeHear will appear in the list as unknown device, with no “audio” under the name and no “headphone” icon next to it. Connecting to this device will not activate BeHear as a headphone/headset. The answer is yes. When you are in Personal Hearing mode, tap the equalizer button under the hearing environment icons. Scroll down until you reach the “Balance” section. You can adjust the balance between ears here, and it will apply to all hearing environments (Indoor, Outdoor, Crowd, and Live Music) as well as the hearing modes (Personal Hearing, Mobile Calls, and Audio Streaming). The battery in the BeHear headset is rechargeable (tested up to 600 cycles) but not replaceable. We designed it this way to provide protection against water and dust damage for the life of the product, as well as to keep the price down. Yes, although you can fully charge the headset’s battery within 2-3 hours, it is not damaging to the battery to keep it in the charger overnight. This noise, which sounds like a whistle and is also known as feedback, can be the result of one or more issues. There are a few things you can do: If your HearLink or HearLink PLUS isn’t operating to your satisfaction, check possible causes below: Depending on the application, BeHear may appear either as a headset or as a headphone, just like most other Bluetooth headphones. For most music players it will be listed as a “headphone” while for messaging services, such as Skype/Viber/WeChat etc., it will be listed as a “headset”. For each additional Bluetooth device you would like to link to the BeHear headset you will need to perform the pairing procedure (placing the headset into “Pairing Mode” by turning it OFF, and then pressing the power button for several seconds until the LED flashes red/blue). You should see the BeHear headset in the “Audio Devices” section of the Bluetooth pairing screen. For more information, view one of these videos: Depending on the application, BeHear may appear either as a headset or as a headphone, just like most other Bluetooth headphones. For most music players it will be listed as a “headphone” while for messaging services, such as Skype/Viber/WeChat etc., it will be listed as a “headset”. General - Pre-Sales Questions
Operating Instructions
You may find this setting useful for situations in which annoying sounds are coming from a specific direction, and you are unable to change your physical position. Otherwise, there may be no need, since once you have applied the results from your hearing assessment to the headset the balance should then be optimal for your unique hearing profile.Technical
BeHear ACCESS
BeHear NOW
See one of these videos for details:
BeHear ACCESS
BeHear NOW
The name that appears should be “BeHear” and not “Speakers”. If you see the name “Speakers” click the ^ (arrow). If the BeHear is connected properly you will be able to see it listed under the list of playback devices. Choose the “Headset” option.