If your HearLink or HearLink PLUS isn’t operating to your satisfaction, check possible causes below:
- The quality of the Bluetooth connection (and associated audio distortions) depends on the weakest connection of the two connected headsets. For example, audio distortions may be heard by the wearer of the headset closest to the HearLink/HearLink PLUS transmitter when the second headset is out of the transmitter’s range.
- The active CODEC (SBC, aptX or aptX-LL) for the HearLink/HearLink PLUS transmitter is determined according to the common denominator for the both headsets. Two BeHear headsets will always operate in aptX-LL mode. However, if one of the connected headsets is not a BeHear headset, and it doesn’t support aptX, both headsets will work in SBC mode only. (Note: HearLink does not support two connections with the aptX CODEC. If paired with two headsets simultaneously it will work in SBC mode only.)
- It is not recommended to connect two headsets simultaneously to one HearLink/HearLink PLUS and maintain separate smartphone connections for each headset. This is due to problems which may arise when the wearer desires to switch the audio stream between his/her phone and HearLink/HearLink PLUS (e.g., for an incoming call from one of the phones).
While I’m on a call using the BeHear headset I periodically hear the voice prompt say “disconnected” and then “connected” (but the call doesn’t drop). How can I get it to stop?
This sometimes happens when two Bluetooth devices (e.g., your smartphone and a computer) are both connected to the BeHear headset. We are currently working to fix this problem. Until we do, our suggestion is to disconnect the device which is not currently in use for the purposes of the call.