Operating Instructions

The answer is yes. When you are in Personal Hearing mode, tap the equalizer button under the hearing environment icons. Scroll down until you reach the “Balance” section. You can adjust the balance between ears here, and it will apply to all hearing environments (Indoor, Outdoor, Crowd, and Live Music) as well as the hearing modes (Personal Hearing, Mobile Calls, and Audio Streaming).
You may find this setting useful for situations in which annoying sounds are coming from a specific direction, and you are unable to change your physical position. Otherwise, there may be no need, since once you have applied the results from your hearing assessment to the headset the balance should then be optimal for your unique hearing profile.

If you have a set top box you may be able to use it to bypass the television’s audio output jack. Many set top boxes (cable boxes) have an analog audio output jack and/or an optical (digital) audio output jack. If you connect the HearLink/HearLink PLUS TV transmitter directly to the set top box the audio may transmit simultaneously to the BeHear headset and the television speakers.

Technical

Try the following:

  1. Check the HearLink PLUS panel and make sure the OPT or AUX indicator is lit. If neither is lit, make sure the power and output cables are connected securely.
  2. Verify that the HearLink PLUS transmitter is in TX mode and that the TX indicator is lit.
  3. Either the A or B indicator on the HearLink PLUS panel should be lit. If it’s not, it’s a sign that the headset is not connected. Press the ON/OFF button once (short press) and check again. If one of the A/B indicators lights up, then the transmitter has connected to the headset successfully. You should now hear sound in the headset.
  4. If you still don’t hear sound, turn up the volume on the TV itself (or by using the BeHear headset’s left-hand side volume control).

If the TV sound is unclear or distorted, try turning ListenThrough mode OFF, or reducing the transparency of ambient sounds via the ListenThrough microphones using the headset’s right-hand volume button.

Tags: battery, sound
  1. Check the battery level – either in the smartphone app or by briefly pressing the power button (when the headset is on)
  2. Adjust the volume level
  3. Check ear caps for debris
  4. Use this link to see the video instructions, or this link to read the manual.