There is latency (delay) in my headset’s audio.

The degree of latency is determined by the transmitter. Paired Bluetooth devices can only communicate by using the same audio CODEC. If your transmitter* does not support the aptX-LL low-latency Bluetooth audio CODEC, even though your BeHear headset does, you may sense a delay in the audio delivery.

  • aptX-LL provides the best performance with minimal latency. It is the recommended setting, and the BeHear default.
  • aptX is similar to aptX-LL but the latency is slightly longer.
  • SBC is the standard Bluetooth CODEC supported by all devices, latency is long and not fixed.

* The HearLink PLUS transmitter does support the aptX-LL low-latency audio CODEC, so you will not detect any audio delay when using it with your BeHear headset.

The chatbox hides the Web site content but I can’t get rid of it.

In some browsers clicking the “minus” button in the Messenger chat pop-up does not minimize the frame. In this case, click the blue and white icon just below the frame to minimize the chat box and reveal more Web content:

Can I mute the TV sound in my headset using the headset buttons?

If you are using the HearLink PLUS Bluetooth transmitter to stream the television audio to your BeHear headset, the answer is yes.

A quick press on the middle button of the headset (left-hand side for NOW or ACCESS, right-hand side for PROXY) will mute the TV audio. Another quick press on the same button will unmute the sound. [Note that television audio is muted automatically if you receive a call to a smartphone that is paired to the headset (in parallel to the HearLink PLUS connection). Once you either reject or terminate the call the TV audio will resume automatically.]

If the television has built-in Bluetooth support, allowing you to connect your BeHear headset directly to it, you may also be able to mute and unmute the TV audio stream from the headset, as described in the previous paragraph. Consult the TV’s technical documentation.

Does BeHear support directionality?

Sound Focus directionality in BeHear

BeHear ACCESS supports three degrees of directionality, or “sound focus”: Narrow, Wide, and Omni. These settings determine the direction for which to amplify important sounds, relative to the BeHear user’s face.

  • Narrow focuses on the area directly in front of the wearer’s face. It is good for one-on-one conversations in noisy areas.
  • Wide amplifies important sounds in a 180 degree half-circle in front of the wearer. It is good for multi-person conversations in noisy areas.
  • Omni collects important sounds from all directions. It is good for time spent outdoors, or when listening to live music.

To set the desired degree of sound focus, use the W&H BeHear app (which has been paired with your BeHear ACCESS headset), as follows:

  1. When in Personal Hearing mode (i.e., no audio is streaming and there is no active phone call), from the Home menu tap the “equalizer” button at the bottom of the screen.
  2. In the “Current Profile” section, tap the relevant icon.
  3. To save this setting for future use with the current profile (Indoor, Outdoor, Crowd, or Live Music), tap the Save button. Otherwise, the headset will use the system default.

Do BeHear headsets support uni-lateral hearing (CROS or BiCROS)?

CROS-BiCROS functionality in BeHear headsets

Yes, BeHear ACCESS supports both CROS and BiCROS. Users indicate in the W&H BeHear app (which has been paired with the headset) which ear can hear (the “active” ear), and whether CROS or BiCROS functionality is required. Sound that reaches the microphones on the non-hearing side is transferred to the speaker in the ear bud of the hearing ear. When activated, the function takes effect for all hearing modes: Personal Hearing, Mobile Calls, and Audio Play.

Furthermore, this function helps people with unilateral hearing to enjoy music and other stereo audio content. When activated, all streamed stereo audio is mixed automatically down to mono and reproduced in the functional ear, thus allowing people to enjoy the full sound spectrum without missing the channel corresponding to the other, damaged side.

My TV doesn’t have Bluetooth. Can I still use BeHear PROXY to listen to it?

For best results the television audio should be streamed to BeHear PROXY using Bluetooth. If your TV doesn’t support Bluetooth we recommend purchasing the HearLink PLUS transmitter which will connect to your television’s (or set top box’s) optical or analog output port and transmit the audio via Bluetooth to the BeHear PROXY neck speaker.

Does the BeHear PROXY need Bluetooth to work?

The primary functions of the BeHear PROXY neck speaker are:

1. To provide a comfortable and convenient way to listen to streamed audio (from a television, smartphone, laptop, gaming console, music player, etc.).

2. To allow you to participate in mobile/video calls.

For these use cases Bluetooth is required, and both “ears free” loudspeaker mode and earphones mode are supported.

A secondary function of the BeHear PROXY is to provide hearing amplification for live conversations and ambient sounds. No Bluetooth is required for this functionality, which is supported in earphones mode only. For best results, however, we recommend personalizing what you hear by performing the Hearing Assessment in the W&H BeHear app, which requires a Bluetooth connection to the smartphone on which it is installed. Upon completion of the assessment your unique hearing profile will be programmed into the BeHear PROXY neck speaker, and the Bluetooth connection will no longer be needed.

How heavy is the BeHear PROXY neck speaker?

BeHear PROXY weighs 9 ounces (256g). It fits comfortably around your neck and rests on your collar bone.

What is the typical range of Bluetooth in the BeHear NOW and ACCESS headsets?

Bluetooth range for Class II devices like our BeHear NOW and ACCESS headsets is up to ~33 feet (10 meters). This holds true even if you leave the room.
Note: There may be interference from other electronic devices or objects which will affect that range.

Will the PROXY amplify nearby conversations, without having the earbuds in my ears?

The answer is no. Personal Hearing mode in BeHear PROXY works only when you have the earbuds in your ears. Only Bluetooth-streamed audio (from a paired device, such as your mobile phone, television, computer, audio transmitter, gaming console, etc.) will reach your ears in Loudspeaker mode.