What is the difference in the TV listening system with personal amplifier vs. just the amplifier?

November 01, 2020

Using one of the BeHear headsets on its own in Personal Hearing mode will pick up sound from the television and amplify it according to your hearing profile (if you have performed the Hearing Assessment in our W&H BeHear app to personalize the device). This may be sufficient for your needs.

However, the benefit of the HearLink (or HearLink PLUS) transmitter is that it captures the TV audio and transmits it directly to the personalized headset, eliminating distractions (such as room reverberation, and ambient noise).

Additionally, since your headset can pair simultaneously with two Bluetooth devices, if you receive a phone call on your paired mobile phone while watching television the TV audio will be muted automatically, and then resume once you disconnect the call.

Can my BeHear headset slow down speech for ZOOM and Skype calls?

October 07, 2020

Yes, the EasyListen function to slow down conversations on a mobile phone also works for the various cloud platforms. However, for video calls and conferences there will be a noticeable lip sync problem.

Can I use the BeHear to listen to the TV without the HearLink PLUS?

October 06, 2020

You can use the BeHear headset to listen to the TV even without the HearLink PLUS transmitter, but HearLink PLUS will provide better sound quality, as the audio will be streamed directly to the headset.

What’s included in the box?

October 06, 2020

In the box you have the BeHear headset, a charging cable, 3 different sizes of ear hooks and 9 different pairs of ear tips. BeHear NOW comes with a travel case and BeHear ACCESS comes with a travel bag and a charging cradle.

Which operating system does the W&H BeHear smartphone app support?

October 06, 2020

The W&H BeHear smartphone application supports both Android (from version 4.4 and up) and iOS (from version 9 and up).

Does the published price include shipping?

October 06, 2020

Yes, it does.

What is your return policy?

October 06, 2020

You have 30 calendar days to return any item you purchased from the WearAndHear.com site (from the date you received it). To be eligible for a return, your item must be in good condition, in the original packaging. Your item needs to include the receipt or proof of purchase.

From where will my order ship?

October 06, 2020

Products ordered to North American addresses are shipped from our logistics center in the USA and are typically delivered within one week. Orders to the European Union are shipped from our logistics center in the U.K. or The Netherlands and are typically delivered within a week to ten days. Orders for the rest of the world are shipped from Israel and are typically delivered within a week to ten days.

Will these headsets help me to hear better in conference calls such as MS Teams and WebEx?

August 16, 2020

Yes, our assistive hearing headsets are designed to give you personalized amplification for computer-generated audio and conference calls, as well as live conversations. For conference calls with apps such as Skype, Zoom, MS Teams, Google Meet, and WebEx, you will simply need to pair the BeHear headset with the sound source (smartphone or computer) and select BeHear in the conference platform’s audio settings.

How can I buy Wear & Hear products locally?

June 02, 2020

If you would like to purchase any W&H product locally, please refer to our Contact page to see a list of authorized partners, worldwide.