What is the typical range of Bluetooth? Can I get up to go to the kitchen or bathroom and stay connected?

Bluetooth range for Class II devices like our BeHear NOW and ACCESS headsets is up to 10 meters (~33 feet). This holds true even if you leave the room. Note: There may be interference from other electronic devices or objects which will affect that range.

Will the PROXY amplify nearby conversations, without having the earbuds in my ears?

The answer is no. Personal Hearing mode in BeHear PROXY works only when you have the earbuds in your ears. Only Bluetooth-streamed audio (from a paired device, such as your mobile phone, television, computer, audio transmitter, gaming console, etc.) will reach your ears in Loudspeaker mode.

Which features are supported in the BeHear PROXY when the earbuds are not in use?

When the earbuds in the BeHear PROXY have been retracted into the neck speaker, and the mode switch on the neck speaker is in the loudspeaker position, the following features are available:

  • Audio play from any Bluetooth-connected source (TV, game console, smartphone, etc.)
  • Hands-free mobile and video calls
  • EasyListenTM for slowing down incoming speech
  • SonicVibranceTM for rich stereo sound during audio play

Which features are supported in the BeHear PROXY when the earbuds are in use?

When using the retractable earbuds in BeHear PROXY, and the mode switch on the neck speaker is in the earbud position, the following features are available:

  • Personalized amplification based on the results of the Hearing Assessment
  • Audio play from any Bluetooth-connected source (TV, game console, smartphone, etc.)
  • Hands-free mobile and video calls
  • EasyListenTM for slowing down incoming speech
  • ListenThroughTM for hearing important ambient sounds above audio play

What is the difference in the TV listening system with personal amplifier vs. just the amplifier?

Using one of the BeHear headsets on its own in Personal Hearing mode will pick up sound from the television and amplify it according to your hearing profile (if you have performed the Hearing Assessment in our W&H BeHear app to personalize the device). This may be sufficient for your needs.

However, the benefit of the HearLink (or HearLink PLUS) transmitter is that it captures the TV audio and transmits it directly to the personalized headset, eliminating distractions (such as room reverberation, and ambient noise).

Additionally, since your headset can pair simultaneously with two Bluetooth devices, if you receive a phone call on your paired mobile phone while watching television the TV audio will be muted automatically, and then resume once you disconnect the call.

Can my BeHear headset slow down speech for ZOOM and Skype calls?

Yes, the EasyListen function to slow down conversations on a mobile phone also works for the various cloud platforms. However, for video calls and conferences there will be a noticeable lip sync problem.

Can I use the BeHear to listen to the TV without the HearLink PLUS?

You can use the BeHear headset to listen to the TV even without the HearLink PLUS transmitter, but HearLink PLUS will provide better sound quality, as the audio will be streamed directly to the headset.

What’s included in the box?

In the box you have the BeHear headset, a charging cable, 3 different sizes of ear hooks and 9 different pairs of ear tips. BeHear NOW comes with a travel case and BeHear ACCESS comes with a travel bag and a charging cradle.

Which operating system does the W&H BeHear smartphone app support?

The W&H BeHear smartphone application supports both Android (from version 4.4 and up) and iOS (from version 9 and up).

Does the published price include shipping?

Yes, it does.