How do I adjust the volume of the voice prompts, or mute them completely?

  1. Make sure to download the W&H BeHear app and pair it with your headset.
  2. In the app, tap the “Settings” menu at the bottom of the screen.
  3. Tap the “Device” icon.
  4. Scroll down to reach the “Notifications” section (see attached image).
  5. You can regulate the volume of the voice prompts using the slider (increase to the right, decrease to the left) or mute the prompts completely by moving the dot all the way to the left, until the speaker icon is “grayed out”.

BeHear PROXY isn’t connecting automatically with the TV transmitter.

The HearLink PLUS is programmed to save power by entering sleep mode if a paired Bluetooth device (such as the BeHear headset) has been disconnected for more than 10 minutes.

Location of the Power button on the HearLink PLUS front panel.

To “wake up” HearLink PLUS and re-establish the connection with the headset:

  1. Press and hold the HearLink PLUS power button for 3 seconds to turn it OFF.
  2. Then, press and hold the HearLink PLUS power button for 2 seconds to turn it back ON.

If I’m listening to music on my computer will I still hear my phone ring?

If you have paired your BeHear headset to both a smartphone and a computer you will hear a ringtone for incoming calls through the headset. However, when setting up your headset as a Bluetooth audio device for listening to music on the computer you must make sure to choose “Headphone” (and not “Headset”) when specifying which connection to use.

Important Note: The opposite is true when you are using the headset/computer combination to participate in video calls (Zoom, Skype, etc.). For this type of communication choose the “Headset” option.

How do I clean the ear tips?

There are two methods for cleaning the silicone ear buds and hooks:

1. Use dishwashing liquid

  • Remove the tips from the headset.
  • Put a bit of dishwashing liquid and lukewarm water in a small bowl.
  • Add the tips and allow them to soak for at least 30 minutes.
  • Dry them off with a soft cloth and re-attach them to the headset.

2. Use alcohol-based hygienic wipes

Does BeHear support directionality?

Sound Focus directionality in BeHear

BeHear ACCESS supports three degrees of directionality, or “sound focus”: Narrow, Wide, and Omni. These settings determine the direction for which to amplify important sounds, relative to the BeHear user’s face.

  • Narrow focuses on the area directly in front of the wearer’s face. It is good for one-on-one conversations in noisy areas.
  • Wide amplifies important sounds in a 180 degree half-circle in front of the wearer. It is good for multi-person conversations in noisy areas.
  • Omni collects important sounds from all directions. It is good for time spent outdoors, or when listening to live music.

To set the desired degree of sound focus, use the W&H BeHear app (which has been paired with your BeHear ACCESS headset), as follows:

  1. When in Personal Hearing mode (i.e., no audio is streaming and there is no active phone call), from the Home menu tap the “equalizer” button at the bottom of the screen.
  2. In the “Current Profile” section, tap the relevant icon.
  3. To save this setting for future use with the current profile (Indoor, Outdoor, Crowd, or Live Music), tap the Save button. Otherwise, the headset will use the system default.

My voice is too loud.

Own Voice attenuation

A typical downside of wearing a pair of earbuds is the “occlusion effect”; a perceived echo of your own voice when air flow to your ear canal is restricted. This phenomenon has been addressed in the BeHear ACCESS headsets.

The degree to which you hear your own voice can be adjusted using the W&H BeHear app, as follows:

  1. When in Personal Hearing mode (i.e., no audio is streaming and there is no active phone call), from the Home menu tap the “equalizer” button at the bottom of the screen.
  2. Scroll down to the “ALL PROFILES” section.
  3. The four-step slider in the “Hearing Your Own Voice” section allows you to control how much you hear yourself when wearing the BeHear ACCESS headset.

Do BeHear headsets support uni-lateral hearing (CROS or BiCROS)?

CROS-BiCROS functionality in BeHear headsets

Yes, BeHear ACCESS supports both CROS and BiCROS. Users indicate in the W&H BeHear app (which has been paired with the headset) which ear can hear (the “active” ear), and whether CROS or BiCROS functionality is required. Sound that reaches the microphones on the non-hearing side is transferred to the speaker in the ear bud of the hearing ear. When activated, the function takes effect for all hearing modes: Personal Hearing, Mobile Calls, and Audio Play.

Furthermore, this function helps people with unilateral hearing to enjoy music and other stereo audio content. When activated, all streamed stereo audio is mixed automatically down to mono and reproduced in the functional ear, thus allowing people to enjoy the full sound spectrum without missing the channel corresponding to the other, damaged side.

How do I change the CODEC used by my BeHear headset?

The Bluetooth audio CODEC setting can be managed via the W&H BeHear app (Settings menu, Device option) when the BeHear headset is paired to your smartphone. The recommended setting (and device default) is APTX LL.
BeHear supports three different CODECs:
APTX LL provides the best performance with minimal latency.
APTX is similar to APTX LL but the latency is slightly longer.
SBC is the standard Bluetooth CODEC supported by all devices, latency is long and not fixed.

Note: You will need to turn your headset off and back on to apply the modification.

Bluetooth connection is not stable during phone calls.

In this case we recommend placing your mobile phone in front of you or in your hand, but not in a tight pocket or otherwise pressed against your body, as the body blocks the Bluetooth signal.

Is it possible to copy my hearing profile from one BeHear device to another, or do I need to retake the hearing assessment?

It is possible to transfer the results of your hearing assessment from one BeHear device to another. The audiogram of the test is stored in the Library, which is accessed from the W&H BeHear smartphone app.

To utilize the results of a previous hearing assessment, perform the following steps:

  1. Using the W&H app, connect to the new BeHear device.
  2. Enter the Personal menu (at the bottom of the screen).
  3. Choose the Library option.
  4. Tap the desired audiogram and press APPLY.

The app will recalculate the hearing parameters for the currently paired device, based on the audiogram you choose.

Note: A slight inaccuracy may result, due to the variance of the speakers in the various BeHear models. This variance is within a +/-3dB range, which is negligible for practical use.