What is the difference between BeHear NOW and BeHear ACCESS?

August 18, 2019

While both products look and function like a Bluetooth® stereo headset, and also include fully customizable hearing amplification and noise reduction for live conversations, mobile phone calls, music play, and ambient sounds, AND clarify speech (and if needed during mobile phone calls, slow it down!), AND enhance music, there are four basic differences.

As opposed to BeHear NOW, BeHear ACCESS:

  1. includes two telecoil receivers to deliver optimal sound in locations outfitted with induction loop technology.
  2. has large, tactile buttons for easier operation (especially if dexterity is an issue).
  3. comes with a magnetized charging cradle, as opposed to a direct USB cable which attaches to the neckband (also a usability issue).
  4. is more expensive.

Is the headset battery replaceable?

August 04, 2019

The battery in the BeHear headset is rechargeable (tested up to 600 cycles) but not replaceable. We designed it this way to provide protection against water and dust damage for the life of the product, as well as to keep the price down.

How long will the BeHear ACCESS battery last?

June 30, 2019

  • in “hearing mode”: 13+ hours
  • for phone use: 10+ hours
  • for music play: 8+ hours
  • typical battery lifespan: ~3 years

Notes:

  • A full charge takes 2-3 hours.
  • After 600 charging cycles the battery will continue to function, but usage time may be reduced between charges.

How can I check the battery level?

March 10, 2019

There are two ways to check the battery level:

  1. On the headset itself
  2. Using the W&H smartphone app

For more information, use this link to see the video instructions, or this link to read the manual.

How long will the BeHear NOW battery last?

March 10, 2019

  • in “hearing mode”: 12+ hours
  • for phone use: 10+ hours
  • for music play: 8+ hours
  • in standby mode: ~600 hours

Notes:

  • A full charge takes 2-3 hours.
  • After 600 charging cycles the battery will continue to function, but usage time may be reduced between charges.

No sound is coming from the headset.

March 07, 2019

  1. Check the battery level – either in the smartphone app or by briefly pressing the power button (when the headset is on)
  2. Adjust the volume level
  3. Check ear caps for debris
  4. Use this link to see the video instructions, or this link to read the manual.