Can I leave the battery to charge overnight?

Yes, although you can fully charge the headset’s battery within 2-3 hours, it is not damaging to the battery to keep it in the charger overnight.

What is the difference between BeHear NOW and BeHear ACCESS?

Both BeHear NOW and BeHear ACCESS:

  • look and function like a Bluetooth® stereo headset
  • include fully customizable hearing amplification and noise reduction for live conversations, mobile phone calls, music play, and ambient sounds
  • clarify speech (and if needed during mobile phone calls, slow it down!)
  • enhance music

In addition, BeHear ACCESS:

  • includes two telecoil receivers to deliver optimal sound in locations outfitted with induction loop technology.
  • has large, tactile buttons for easier operation (especially if dexterity is an issue).
  • comes with a magnetized charging cradle, as opposed to a direct USB cable which attaches to the neckband (also a usability issue).
  • includes sound directionality with three options: narrow, wide, and omni.*
  • allows users to reduce the perceived echo effect of their own voice.*
  • provides support for unilateral hearing (both CROS and BiCROS).*
  • is more expensive.

* Starting with units sold in June 2021

Features Comparison: BeHear NOW vs BeHear ACCESS

Is the headset battery replaceable?

The battery in the BeHear headset is rechargeable (tested up to 600 cycles) but not replaceable. We designed it this way to provide protection against water and dust damage for the life of the product, as well as to keep the cost to the consumer low.

How long will the BeHear ACCESS battery last?

  • in “hearing mode”: 13+ hours
  • for phone use: 10+ hours
  • for music play: 8+ hours
  • typical battery lifespan: ~3 years

Notes:

  • A full charge takes 2-3 hours.
  • After 600 charging cycles the battery will continue to function, but usage time may be reduced between charges.

How can I check the battery level?

There are two ways to check the battery level:

  1. On the headset itself: When the headset is on, press the Power button briefly. The LED will flash in one of three colors:
    a. Green — there is between 50-100% battery charge left
    b. Yellow — there is between 10-50% battery charge left
    c. Red – there is less than 10% charge left (start recharging immediately!)
  2. Using the W&H BeHear smartphone app: A battery icon appears at the top of most of the app screens (near the BeHear logo) indicating in % how much charge remains.

For more information:

  • BeHear NOW:  Use this link to see the video instructions, or this link to read the manual.
  • BeHear ACCESS: Use this link to see the video instructions, or this link to read the manual.
  • BeHear PROXY: Use this link to see the video instructions, or this link to read the manual.

How long will the BeHear NOW battery last?

  • in “hearing mode”: 12+ hours
  • for phone use: 10+ hours
  • for music play: 8+ hours
  • in standby mode: ~600 hours

Notes:

  • A full charge takes 2-3 hours.
  • After 600 charging cycles the battery will continue to function, but usage time may be reduced between charges.

No sound is coming from the headset.

  1. Check the battery level – either in the smartphone app or by briefly pressing the power button (when the headset is on)
  2. Adjust the volume level
  3. Check ear caps for debris
  4. Use this link to see the video instructions, or this link to read the manual.