If I’m listening to music on my computer will I still hear my phone ring?
If you have paired your BeHear headset to both a smartphone and a computer you will hear a ringtone for incoming calls through the headset. However, when setting up your headset as a Bluetooth audio device for listening to music on the computer you must make sure to choose “Headphone” (and not “Headset”) when specifying which connection to use.
Important Note: The opposite is true when you are using the headset/computer combination to participate in video calls (Zoom, Skype, etc.). For this type of communication choose the “Headset” option.
While I’m on a call using the BeHear headset I periodically hear the voice prompt say “disconnected” and then “connected” (but the call doesn’t drop). How can I get it to stop?
This sometimes happens when two Bluetooth devices (e.g., your smartphone and a computer) are both connected to the BeHear headset. We recommend disconnecting the device which is not currently in use for the purposes of the call.