How can I check the battery level?

There are two ways to check the battery level: On the headset itself : When the headset is on, press the Power button briefly. The LED will flash in one of three colors: a. Green -- there is between 50-100% battery charge left b. Yellow -- there is between 10-50% battery charge left c. Red - there is less than 10% charge left (start recharging immediately!) Using the W&H BeHear smartphone app : A battery icon appears at the top of most of the app screens (near the BeHear logo) indicating in % how much charge remains. For more information: BeHear NOW : Use this link to see the video instructions, or this link to read the manual. BeHear ACCESS : Use this link to see the video instructions, or this link to read the manual. BeHear PROXY : Use this link to see the video instructions, or this link to read the manual.

How long will the BeHear NOW battery last?

in “hearing mode”: 12+ hours for phone use: 10+ hours for music play: 8+ hours in standby mode: ~600 hours Notes: A full charge takes 2-3 hours. After 600 charging cycles the battery will continue to function, but usage time may be reduced between charges.

The Bluetooth connection keeps cutting out.

Verify that you are not more than 10 meters (approx. 30 feet) away from the device. If you are using BeHear headset outdoors, we recommend that you carry your phone on the right side of your body. When indoors, the Bluetooth radio waves can bounce off walls and it doesn’t matter on which side the phone is located. Outdoors the phone needs a direct line of sight with the antenna, which is on the right side of the neck-band.

How do I know my headset is up-to-date?

Updates are sent automatically to the W&H BeHear app. You can verify the availability of an update by checking the "Headset Update" screen through the app's main menu. If there is a new version available, follow the on-screen instructions to update the headset. Use this link to see the video instructions, or this link to download the appropriate manual.

No sound is coming from the headset.

Check the battery level – either in the smartphone app or by briefly pressing the power button (when the headset is on) Adjust the volume level Check ear caps for debris Use this link to see the video instructions, or this link to read the manual.

comparison Archives

What is the difference between SMARTO and ACCESS?

Both products include Alango’s field-proven hearing enhancement technologies and are supported by the W&H BeHear smartphone app.

Here are the main differences between BeHear SMARTO and BeHear ACCESS:

SMARTO provides 70dB hearing boost; ACCESS “only” 42dB
SMARTO attaches to an “over the ear” or “in-ear” headset; ACCESS is a self-contained in-ear headset
SMARTO has an extremely simple interface from the device itself; ACCESS incudes advanced features that require the use of the W&H BeHear smartphone app
SMARTO can connect to one Bluetooth device at a time (TV or cell phone, for example); ACCESS can connect to two devices simultaneously
SMARTO rechargeable battery provides up to 48 hours of hearing amplification; ACCESS rechargeable battery provides up to 13 hours in hearing mode

Bottom line:
BeHear SMARTO was designed for people who need a powerful hearing boost with simple controls. BeHear ACCESS is for the more sophisticated user; it looks and functions just like a wireless Bluetooth headset.

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What is the difference between BeHear NOW and BeHear ACCESS?

Both BeHear NOW and BeHear ACCESS:

look and function like a Bluetooth® stereo headset
include fully customizable hearing amplification and noise reduction for live conversations, mobile phone calls, music play, and ambient sounds
clarify speech (and if needed during mobile phone calls, slow it down!)
enhance music

In addition, BeHear ACCESS:

includes two telecoil receivers to deliver optimal sound in locations outfitted with induction loop technology.
has large, tactile buttons for easier operation (especially if dexterity is an issue).
comes with a magnetized charging cradle, as opposed to a direct USB cable which attaches to the neckband (also a usability issue).
includes sound directionality with three options: narrow, wide, and omni.*
allows users to reduce the perceived echo effect of their own voice.*
provides support for unilateral hearing (both CROS and BiCROS).*
is more expensive.

* Starting with units sold in June 2021

Features Comparison: BeHear NOW vs BeHear ACCESS