How can I check the battery level?

There are two ways to check the battery level: On the headset itself : When the headset is on, press the Power button briefly. The LED will flash in one of three colors: a. Green -- there is between 50-100% battery charge left b. Yellow -- there is between 10-50% battery charge left c. Red - there is less than 10% charge left (start recharging immediately!) Using the W&H BeHear smartphone app : A battery icon appears at the top of most of the app screens (near the BeHear logo) indicating in % how much charge remains. For more information: BeHear NOW : Use this link to see the video instructions, or this link to read the manual. BeHear ACCESS : Use this link to see the video instructions, or this link to read the manual. BeHear PROXY : Use this link to see the video instructions, or this link to read the manual.

How long will the BeHear NOW battery last?

in “hearing mode”: 12+ hours for phone use: 10+ hours for music play: 8+ hours in standby mode: ~600 hours Notes: A full charge takes 2-3 hours. After 600 charging cycles the battery will continue to function, but usage time may be reduced between charges.

The Bluetooth connection keeps cutting out.

Verify that you are not more than 10 meters (approx. 30 feet) away from the device. If you are using BeHear headset outdoors, we recommend that you carry your phone on the right side of your body. When indoors, the Bluetooth radio waves can bounce off walls and it doesn’t matter on which side the phone is located. Outdoors the phone needs a direct line of sight with the antenna, which is on the right side of the neck-band.

How do I know my headset is up-to-date?

Updates are sent automatically to the W&H BeHear app. You can verify the availability of an update by checking the "Headset Update" screen through the app's main menu. If there is a new version available, follow the on-screen instructions to update the headset. Use this link to see the video instructions, or this link to download the appropriate manual.

No sound is coming from the headset.

Check the battery level – either in the smartphone app or by briefly pressing the power button (when the headset is on) Adjust the volume level Check ear caps for debris Use this link to see the video instructions, or this link to read the manual.

features Archives

Which features are supported in the BeHear PROXY when the earbuds are not in use?

When the earbuds in the BeHear PROXY have been retracted into the neck speaker, and the mode switch on the neck speaker is in the loudspeaker position, the following features are available:

Audio play from any Bluetooth-connected source (TV, game console, smartphone, etc.)
Hands-free mobile and video calls
EasyListen^TM for slowing down incoming speech
SonicVibrance^TM for rich stereo sound during audio play

« Back to FAQ

Which features are supported in the BeHear PROXY when the earbuds are in use?

When using the retractable earbuds in BeHear PROXY, and the mode switch on the neck speaker is in the earbud position, the following features are available:

Personalized amplification based on the results of the Hearing Assessment
Audio play from any Bluetooth-connected source (TV, game console, smartphone, etc.)
Hands-free mobile and video calls
EasyListen^TM for slowing down incoming speech
ListenThrough^TM for hearing important ambient sounds above audio play

« Back to FAQ

FAQ Tag: features

Which features are supported in the BeHear PROXY when the earbuds are not in use?

Which features are supported in the BeHear PROXY when the earbuds are in use?

How can I check the battery level?

For more information:

How long will the BeHear NOW battery last?

The Bluetooth connection keeps cutting out.

How do I know my headset is up-to-date?

No sound is coming from the headset.