What latency (delay) do your TV transmitters achieve?

June 14, 2020

The HearLink PLUS Bluetooth transmitter (using the aptX-LL CODEC) achieves low latency of only 40ms, avoiding lip sync issues.

HearLink / HearLink PLUS doesn’t seem to be working right.

June 11, 2020

If your HearLink or HearLink PLUS isn’t operating to your satisfaction, check possible causes below:

  1. The quality of the Bluetooth connection (and associated audio distortions) depends on the weakest connection of the two connected headsets. For example, audio distortions may be heard by the wearer of the headset closest to the HearLink/HearLink PLUS transmitter when the second headset is out of the transmitter’s range.
  2. The active CODEC (SBC, aptX or aptX-LL) for the HearLink/HearLink PLUS transmitter is determined according to the common denominator for the both headsets. Two BeHear headsets will always operate in aptX-LL mode. However, if one of the connected headsets is not a BeHear headset, and it doesn’t support aptX, both headsets will work in SBC mode only. (Note: HearLink does not support two connections with the aptX CODEC. If paired with two headsets simultaneously it will work in SBC mode only.)
  3. It is not recommended to connect two headsets simultaneously to one HearLink/HearLink PLUS and maintain separate smartphone connections for each headset. This is due to problems which may arise when the wearer desires to switch the audio stream between his/her phone and HearLink/HearLink PLUS (e.g., for an incoming call from one of the phones).

What can I do when my HearLink transmitter loses connection with my BeHear headset?

June 01, 2020

First, verify that you are within Bluetooth range (~10 feet, 3.5 meters for HearLink; ~200 feet, 60 meters for HearLink PLUS).

If that is not the issue, and a long time has passed between uses, or if the smartphone has been playing an audio stream, the headset may not automatically reconnect with the HearLink or HearLink PLUS transmitter when you are within range. In this case, a short press on the headset’s Power button should re-establish the connection with the transmitter.

Connecting the HearLink TV transmitter blocks the television audio for the rest of the viewers.

May 07, 2020

If you have a set top box you may be able to use it to bypass the television’s audio output jack. Many set top boxes (cable boxes) have an analog audio output jack and/or an optical (digital) audio output jack. If you connect the HearLink/HearLink PLUS TV transmitter directly to the set top box the audio may transmit simultaneously to the BeHear headset and the television speakers.

I cannot find an audio output jack for the HearLink on my television.

May 07, 2020

If you have a set top box you can use it instead, as many set top boxes (cable boxes) have an analog audio output jack and/or an optical (digital) audio output jack. In this case, connect the HearLink/HearLink PLUS TV transmitter directly to the audio output jack on the set top box.

Unable to turn HearLink on (even when fully charged).

December 30, 2019

To reset an unresponsive HearLink transmitter, connect it to the charger while pressing the MFB (Multi-Function Button).

How is HearLink PLUS different from other audio transmitters?

April 21, 2019

There are many audio transmitters on the market, but HearLink PLUS has some unique features that set it apart as the transmitter of choice for assistive hearing.

  1. It supports ListenThrough™ technology to allow important ambient sounds (like a conversation with a TV viewing partner, or the doorbell) to pass through on top of the streamed audio.
  2. During incoming phone calls the audio stream will be stopped and then automatically resumed when the call is completed.
  3. It supports up to two BeHear® headsets simultaneously.