My BeHear headset is not working with my computer.

July 21, 2020

  1. As the headset can be connected to two devices at any one time, you need to make sure it’s not currently channeling the audio from any other device you may have connected (iPad/tablet/HearLink, etc.).
  2. When connecting to a desktop / Windows computer, the BeHear headset can appear in two different listings, once as a “Headset” and once as “Headphones”. Only the “Headset” listing will enable the BeHear microphones to transmit (the “HeadPhones” setting uses BeHear as a speaker only). Try switching between these two options.
  3. If you are using a communication application, such as Skype or Zoom, it is not enough to specify in the computer settings that the BeHear headset should be the audio device. You will also need to specify it in the communication application’s audio settings.

While I’m on a call using the BeHear headset I periodically hear the voice prompt say “disconnected” and then “connected” (but the call doesn’t drop). How can I get it to stop?

June 08, 2020

This sometimes happens when two Bluetooth devices (e.g., your smartphone and a computer) are both connected to the BeHear headset. We are currently working to fix this problem. Until we do, our suggestion is to disconnect the device which is not currently in use for the purposes of the call.

Can I use my BeHear headset to hear audio from my laptop computer?

May 10, 2020

Depending on the application, BeHear may appear either as a headset or as a headphone, just like most other Bluetooth headphones.

For most music players it will be listed as a “headphone” while for messaging services, such as Skype/Viber/WeChat etc., it will be listed as a “headset”.

For each additional Bluetooth device you would like to link to the BeHear headset you will need to perform the pairing procedure (placing the headset into “Pairing Mode” by turning it OFF, and then pressing the power button for several seconds until the LED flashes red/blue). You should see the BeHear headset in the “Audio Devices” section of the Bluetooth pairing screen.

For more information, view one of these videos:

Can I connect BeHear to my tablet?

April 22, 2020

Sure! BeHear products connect to practically any Bluetooth-supported device (such as an iPad, music player, or other tablet) to stream audio directly to your headset. For tips on connecting multiple Bluetooth devices to your headset see this video (for BeHear NOW) and this video (for BeHear ACCESS).