I hear a whistling noise coming from the headset.

August 05, 2020

This noise, which sounds like a whistle and is also known as feedback, can be the result of one or more issues. There are a few things you can do:

  1. The ear bud may not be securely positioned within the ear canal. Try to re-adjust it, or choose a pair of ear tips that fit better. See one of these videos for details:
    BeHear ACCESS
    BeHear NOW
  2. The volume may be too high. Try turning it down a bit.
  3. Change the “Best Sound Point” in the Sound Tuning grid to a lower region on the screen.
    See one of these videos for details:
    BeHear ACCESS
    BeHear NOW
  4. If none of the above solves the problem, you may have wax build-up in your ear.

How can I stop the strange sounds that are sometimes emitted from the headset when streaming audio (TV, music player, computer)?

May 13, 2020

ListenThrough Slider Adjustment

This sometimes happens when ListenThrough is activated on a high transparency setting (the dot on the scale is set far on the right). In this instance, slide the dot to the left until the strange sound disappears.

Alternatively, turn off ListenThrough completely by sliding the dot all the way to the left (or tapping the mute button to the left of the scale), or by pressing the middle button on the headset’s right-hand control box.

You can also change the default settings for ListenThrough so that it will not be activated until you choose to do so. To change the default settings:

  1. Tap the “Settings” icon at the bottom of the W&H BeHear app screen.
  2. Tap the “Device” icon.
  3. Scroll down to the “ListenThrough Music” section, and tap the ▼ symbol below the descriptive text to reveal the drop-down list of options.
  4. Choose “OFF”.

How can I use BeHear to hear better in noisy places?

August 04, 2019

BSP-best-sound-point-screenshot

Our BeHear headsets have technology for enhancing nearby speech while dampening down distracting background noise. These are displayed on the “Personal Hearing” screen:

  • the “Best Sound Point” grid 
  • the “Noise Reduction” controls

There are four microphones in the headset (two in the ear buds and two in the control boxes, which lie near your collarbone). These microphones pick up ambient, nearby sounds, like your conversation.

Use the grid to focus on your conversation partner by choosing a square that sounds best to your ears (depending on the pitch of the partner’s voice). Each square in the grid defines a specific sound level which is a unique combination of frequency (left to right is low to high) and amplitude (bottom to top is low to high). The edges of the grid represent the extreme combinations. For more information about this grid, read this post.

If the background noise is bothering you, the Noise Reduction levels will help screen those out.

Watch this video for more information about Personal Hearing mode.