How do I pair the headset to my phone?

  1. Using your smartphone, download the free W&H BeHear app from Google Play Store or the Apple Store.
  2. Open the W&H BeHear app, and choose an interface language.
  3. You will be prompted to indicate which headset you have (either BeHear NOW or BeHear ACCESS).
  4. The app will then show you how to put the headset into pairing mode (your phone’s Bluetooth option must be active).
  5. Follow the app’s on-screen prompts to connect the headset to your phone.
  6. Once the connection is successful, the headset will be turned off automatically. You are instructed to press its power button to turn it back on.
  7. Once the headset is back on, the pairing process is complete and you should start the hearing assessment.

How do I pair the headset to my Windows Desktop PC?

  1. To connect your BeHear headset to a Windows PC desktop computer, first you must place the headset into pairing mode (when the headset is OFF, press the power button for several seconds until the LED flashes alternating red and blue lights).
  2. Then (and only then!) go to Settings > Bluetooth & other devices on your Windows PC.
  3. Click the “Add Bluetooth or other device” option
    Add a Bluetooth device on Windows PC - part 1
  4. Click “Bluetooth”:
    Add a Bluetooth device on Windows PC - part 2
  5. Your BeHear headset will appear as an audio device in the list next to a “headphone” icon. Click on this device name to connect:
    Add a Bluetooth device on Windows PC - part 3

Note: If you don’t follow the sequence detailed above, and instead start searching for new device in the PC while your headset is simply ON (not in pairing mode), BeHear will appear in the list as unknown device, with no “audio” under the name and no “headphone” icon next to it. Connecting to this device will not activate BeHear as a headphone/headset.
Add a Bluetooth device on Windows PC - part 4

My BeHear headset is paired to the computer but the audio is coming out of the speakers, not the headset.

  1. As the headset can be connected to two devices at any one time, you need to make sure it’s not currently channeling the audio from any other device you may have connected (iPad/tablet/HearLink, etc.)
  2. In order to make sure your headset is connected to the computer, double-click the speaker icon on the Windows lower menu bar.  computer audio setting for behear assistive hearing headset
    The name that appears should be “BeHear” and not “Speakers”. If you see the name “Speakers” click the ^ (arrow). If the BeHear is connected properly you will be able to see it listed under the list of playback devices. Choose the “Headset” option. computer audio setting for behear assistive hearing headset
  3. When connecting to a desktop / Windows computer, the BeHear headset can appear in two different listings, once as a “Headset” and once as “Headphones”.
  4. Only the “Headset” listing will enable the BeHear microphones to transmit (the “HeadPhones” setting uses BeHear as a speaker only). Try switching between these two options.
  5. If you are using a communication application, such as Skype or Zoom, it is not enough to specify in the computer settings that the BeHear headset should be the audio device. You will also need to specify it in the communication application’s audio settings.

My BeHear headset is not pairing with my laptop computer.

Make sure that the Bluetooth option on your computer is set to “on”. This option is usually found in the “Settings” section, “Bluetooth and Other Devices” sub-section.

On Windows computers you can quickly access the Bluetooth settings from the action center in the system tray.Bluetooth setting in Windows action center

If you don’t see the Bluetooth icon here it may be an indication that Bluetooth is not active. In this case, go to the computer Settings → Devices and make sure the Bluetooth switch is ON. If it is not, slide it to the right to activate Bluetooth.

Can I use my BeHear headset to hear audio from my laptop computer?

Yes, absolutely!

Depending on the application, BeHear may appear either as a headset or as a headphone, just like most other Bluetooth headphones.

For most music players it will be listed as a “headphone” while for messaging services, such as Skype/Viber/WeChat etc., it will be listed as a “headset”.

The app’s Home menu button is grayed out.

A grayed-out Home button indicates that the headset is not connected to the app. Go to Settings->Connection and verify that the headset is in the Paired Devices list. If you don’t see the BeHear device in the list you’ll need to pair it — see the video links below for instructions.

screenshot of paired BeHear device
When a BeHear device is paired properly a checkmark will appear.

When the headset is connected properly a checkmark will appear. If there is no checkmark, tap the name of the headset in the list of Paired devices to re-connect the headset. Another way to reinstate the connection is with a short press on the headset’s Power button. For more information about pairing your headset with the app, watch these videos:

Where does the BeHear headset appear in the Bluetooth device’s pairing screen?

Depending on the application, BeHear may appear either as a headset or as a headphone, just like most other Bluetooth headphones.

For most music players it will be listed as a “headphone” while for messaging services, such as Skype/Viber/WeChat etc., it will be listed as a “headset”.

 

Can BeHear headsets pair with more than one Bluetooth device?

Absolutely! BeHear headsets can support multiple audio sources simultaneously. For example, you can listen to media on your laptop, and still be connected to your mobile phone.

For each additional Bluetooth device you would like to link to the BeHear headset you will need to perform the pairing procedure (placing the headset into “Pairing Mode” by turning it OFF, and then pressing the power button for several seconds until the LED flashes red/blue).

For more information, use this link to see the video instructions, or this link to read the manual.