Which operating system does the W&H BeHear smartphone app support?

October 06, 2020

The W&H BeHear smartphone application supports both Android (from version 4.4 and up) and iOS (from version 9 and up).

How do I pair the headset to my phone?

October 06, 2020

  1. Using your smartphone, download the free W&H BeHear app from Google Play Store or the Apple Store.
  2. Open the W&H BeHear app, and choose an interface language.
  3. You will be prompted to indicate which headset you have (either BeHear NOW or BeHear ACCESS).
  4. The app will then show you how to put the headset into pairing mode (your phone’s Bluetooth option must be active).
  5. Follow the app’s on-screen prompts to connect the headset to your phone.
  6. Once the connection is successful, the headset will be turned off automatically. You are instructed to press its power button to turn it back on.
  7. Once the headset is back on, the pairing process is complete and you should start the hearing assessment.

HearLink / HearLink PLUS doesn’t seem to be working right.

June 11, 2020

If your HearLink or HearLink PLUS isn’t operating to your satisfaction, check possible causes below:

  1. The quality of the Bluetooth connection (and associated audio distortions) depends on the weakest connection of the two connected headsets. For example, audio distortions may be heard by the wearer of the headset closest to the HearLink/HearLink PLUS transmitter when the second headset is out of the transmitter’s range.
  2. The active CODEC (SBC, aptX or aptX-LL) for the HearLink/HearLink PLUS transmitter is determined according to the common denominator for the both headsets. Two BeHear headsets will always operate in aptX-LL mode. However, if one of the connected headsets is not a BeHear headset, and it doesn’t support aptX, both headsets will work in SBC mode only. (Note: HearLink does not support two connections with the aptX CODEC. If paired with two headsets simultaneously it will work in SBC mode only.)
  3. It is not recommended to connect two headsets simultaneously to one HearLink/HearLink PLUS and maintain separate smartphone connections for each headset. This is due to problems which may arise when the wearer desires to switch the audio stream between his/her phone and HearLink/HearLink PLUS (e.g., for an incoming call from one of the phones).

While I’m on a call using the BeHear headset I periodically hear the voice prompt say “disconnected” and then “connected” (but the call doesn’t drop). How can I get it to stop?

June 08, 2020

This sometimes happens when two Bluetooth devices (e.g., your smartphone and a computer) are both connected to the BeHear headset. We are currently working to fix this problem. Until we do, our suggestion is to disconnect the device which is not currently in use for the purposes of the call.

Can I use the BeHear headset without a smartphone?

March 10, 2019

You can use the BeHear and control its basic functions even if you don’t have a smartphone. However, if you want to make sure the BeHear amplification matches your hearing profile, we highly recommend that you take our hearing assessment using a smartphone and our app. The hearing assessment results will be saved in the BeHear headset, so you can use it later without a smartphone.

The smartphone is also instrumental in fine-tuning the hearing environment in real time. However, the headset itself includes seven built-in control buttons that allow you to use it autonomously. So, if you want to use the device for ambient hearing only (not mobile phone calls or audio streaming from a phone), you do not need a smartphone.