BeHear PROXY isn’t connecting automatically with the TV transmitter.

The HearLink PLUS is programmed to save power by entering sleep mode if a paired Bluetooth device (such as the BeHear headset) has been disconnected for more than 10 minutes.

Location of the Power button on the HearLink PLUS front panel.

To “wake up” HearLink PLUS and re-establish the connection with the headset:

  1. Press and hold the HearLink PLUS power button for 3 seconds to turn it OFF.
  2. Then, press and hold the HearLink PLUS power button for 2 seconds to turn it back ON.

Can I mute the TV sound in my headset using the headset buttons?

If you are using the HearLink PLUS Bluetooth transmitter to stream the television audio to your BeHear headset, the answer is yes.

A quick press on the middle button of the headset (left-hand side for NOW or ACCESS, right-hand side for PROXY) will mute the TV audio. Another quick press on the same button will unmute the sound. [Note that television audio is muted automatically if you receive a call to a smartphone that is paired to the headset (in parallel to the HearLink PLUS connection). Once you either reject or terminate the call the TV audio will resume automatically.]

If the television has built-in Bluetooth support, allowing you to connect your BeHear headset directly to it, you may also be able to mute and unmute the TV audio stream from the headset, as described in the previous paragraph. Consult the TV’s technical documentation.

My TV doesn’t have Bluetooth. Can I still use BeHear PROXY to listen to it?

For best results the television audio should be streamed to BeHear PROXY using Bluetooth. If your TV doesn’t support Bluetooth we recommend purchasing the HearLink PLUS transmitter which will connect to your television’s (or set top box’s) optical or analog output port and transmit the audio via Bluetooth to the BeHear PROXY neck speaker.

Does the BeHear PROXY need Bluetooth to work?

The primary functions of the BeHear PROXY neck speaker are:

1. To provide a comfortable and convenient way to listen to streamed audio (from a television, smartphone, laptop, gaming console, music player, etc.).

2. To allow you to participate in mobile/video calls.

For these use cases Bluetooth is required, and both “ears free” loudspeaker mode and earphones mode are supported.

A secondary function of the BeHear PROXY is to provide hearing amplification for live conversations and ambient sounds. No Bluetooth is required for this functionality, which is supported in earphones mode only. For best results, however, we recommend personalizing what you hear by performing the Hearing Assessment in the W&H BeHear app, which requires a Bluetooth connection to the smartphone on which it is installed. Upon completion of the assessment your unique hearing profile will be programmed into the BeHear PROXY neck speaker, and the Bluetooth connection will no longer be needed.

Can I use the BeHear to listen to the TV without the HearLink PLUS?

You can use the BeHear headset to listen to the TV even without the HearLink PLUS transmitter, but HearLink PLUS will provide better sound quality, as the audio will be streamed directly to the headset.

What range can I expect with the BeHear headset + HearLink PLUS combination?

The operational distance for the HearLink PLUS paired with a BeHear NOW or BeHear ACCESS is up to ~200ft (~60m).

If you are interested in a more detailed explanation, keep reading.

The BeHear NOW and BeHear ACCESS headsets are Bluetooth Class II devices, while the HearLink PLUS is a Bluetooth Class I device.

  1. A Bluetooth link between two devices is always bi-directional. The actual range depends on radio performance of the transmitter and the receiver on the both sides.
  2. The difference between Class I and Class II Bluetooth devices in radio transmitting power is 16dB (Class I – 20dBm, Class II – 4dBm). Consequently, the power transmitted by a Class I device is ~40 times greater than that of a Class II device (10^(16/10)). The distance is a function of the square root of the power, meaning that the distance can be increased by ~6 times (SQR(40)) from 10m for Class II to 60m for Class I.
  3. In addition, a Class I device has improved receiver sensitivity (by ~4dB), which leads to an increased distance of ~1.5 times. Consequently, typical distance for Class I is 100m vs. 10m for Class II.
  4. When a Class I device is connected to a Class II headset the expected distance is as follows:
    a. From a Class I transmitter to a Class II receiver – up to 60m (see paragraph #2)
    b. From a Class II transmitter to Class I receiver – up to 15m (see paragraph #3)
    c. For a bi-directional it is ~15m, based on the shortest range of #a and #b.
  5. HearLink PLUS as a Class I device provides additional improvements because of its dual-antenna design. The major effect is for the receiving part, since transmitting power is limited according to the standard. For communication with a Class II receiver, like our BeHear headsets, the distance is increased significantly because of this improvement. 

What latency (delay) do your TV transmitters achieve?

The HearLink PLUS Bluetooth transmitter (using the aptX-LL CODEC) achieves low latency of only 40ms, avoiding lip sync issues.

There is no TV audio sound in my headset when I use HearLink PLUS.

Try the following:

HearLink PLUS audio transmitter in analog mode
  1. Check the HearLink PLUS panel and make sure the OPT or AUX indicator is lit. If neither is lit, make sure the power and output cables are connected securely.
  2. Verify that the HearLink PLUS transmitter is in TX mode and that the TX indicator is lit.
  3. Either the A or B indicator on the HearLink PLUS panel should be lit. If it’s not, it’s a sign that the headset is not connected. Press the ON/OFF button once (short press) and check again. If one of the A/B indicators lights up, then the transmitter has connected to the headset successfully. You should now hear sound in the headset.
  4. If you still don’t hear sound, turn up the volume on the TV itself (or by using the BeHear headset’s left-hand side volume control).

If the TV sound is unclear or distorted, try turning ListenThrough mode OFF, or reducing the transparency of ambient sounds via the ListenThrough microphones using the headset’s right-hand volume button.

How can I stop the strange sounds that are sometimes emitted from the headset when streaming audio (TV, music player, computer)?

ListenThrough Slider Adjustment

This sometimes happens when ListenThrough is activated on a high transparency setting (the dot on the scale is set far on the right). In this instance, slide the dot to the left until the strange sound disappears.

Alternatively, turn off ListenThrough completely by sliding the dot all the way to the left (or tapping the mute button to the left of the scale), or by pressing the middle button on the headset’s right-hand control box.

You can also change the default settings for ListenThrough so that it will not be activated until you choose to do so. To change the default settings:

  1. Tap the “Settings” icon at the bottom of the W&H BeHear app screen.
  2. Tap the “Device” icon.
  3. Scroll down to the “ListenThrough Music” section, and tap the ▼ symbol below the descriptive text to reveal the drop-down list of options.
  4. Choose “OFF”.

Connecting the HearLink TV transmitter blocks the television audio for the rest of the viewers.

If you have a set top box you may be able to use it to bypass the television’s audio output jack and solve this problem. Many set top boxes (cable boxes) have an analog audio output jack and/or an optical (digital) audio output jack. By connecting the HearLink PLUS TV transmitter directly to the set top box the audio may transmit simultaneously to the BeHear headset and the television speakers, allowing both the BeHear wearer and the other viewers to hear the audio.