My BeHear SMARTO is not loud enough. How do I get more amplification?

BeHear SMARTO supports three different volume ranges (Low, Mid, and High) so that the maximum volume can be set based on the user’s personal hearing ability. Gain is limited to the maximum volume in the selected range. The default range is “Mid”.

To change the maximum volume level:

  1. Press and hold the + and – buttons simultaneously for more than 5 seconds.
  2. The sound level indicator will show the current level.
  3. Release the + and – buttons and then hold them again to scroll between the maximum volume ranges.
BeHear SMARTO supports three volume ranges to limit amplification based on the user’s needs.

What is the difference between ACCESS Model I and ACCESS Model II?

The BeHear ACCESS Model II hearing amplifier includes all the features of the BeHear ACCESS Model I. In addition, Model II includes:

  • Tone control: An option for emphasizing either low or high frequencies directly from the headset, enabling customization without using the BeHear app. Tone control is available for all listening modes: live hearing, cell phone calls, and music/audio streaming.
  • Bluetooth 5.0: A more stable connection than 4.2, it is easier to pair and supports “over the air” firmware updates for the BeHear device.
  • Increased loudness: A new amplification formula allows higher gain without feedback.
  • Tinnitus masking: A transparent masking noise can be generated through the headset to lessen tinnitus discomfort. Users can customize the volume, sharpness, pitch, balance, and modulation of the noise using the BeHear app.

Is it possible for others to hear the TV while I am using my BeHear headset?

This depends on how you are using your BeHear ACCESS, and your specific TV.

  • If you are using BeHear in Personal Hearing mode to amplify nearby important sounds, others will be able to hear the TV as well.
  • If you are using BeHear as a Bluetooth receiver, paired with your television, others will probably not be able to hear the TV. However, if your television (or set top box) supports simultaneous sound output to optic/RCA/3.5mm and the TV speakers, we have a recommendation for a workaround (see below).

If your television doesn’t support Bluetooth, or if it doesn’t support dual audio output when a Bluetooth device is connected, we recommend using a Bluetooth transmitter, such as our HearLink PLUS, to enable the television audio to be transmitted to both your BeHear headset and the TV speakers.

In any event, you should check your television manual for information about Bluetooth connections and dual audio output.

How many microphones does SMARTO have, and what is their purpose?

BeHear SMARTO has three microphones (two in the hand-held device, and one in the supplied headset — over-the-ear, or in-ear). They all are used to pick up the conversation.

The two embedded microphones in the hand-held device pick up sound and determine directionality, as well as serve to reduce environmental noise (including contact with the hand-held device by hands or clothes).

The microphone in the headset is used during mobile phone calls, as it is closest to the mouth. Therefore, during these calls there is no need to hold SMARTO in your hand. It can hang around your neck on the lanyard, be clipped to a pocket or purse, or placed on a nearby surface.

What is the difference between SMARTO and ACCESS?

Both products include Alango’s field-proven hearing enhancement technologies and are supported by the W&H BeHear smartphone app.

Here are the main differences between BeHear SMARTO and BeHear ACCESS:

  • SMARTO provides 70dB hearing boost; ACCESS “only” 42dB
  • SMARTO attaches to an “over the ear” or “in-ear” headset; ACCESS is a self-contained in-ear headset
  • SMARTO has an extremely simple interface from the device itself; ACCESS incudes advanced features that require the use of the W&H BeHear smartphone app
  • SMARTO can connect to one Bluetooth device at a time (TV or cell phone, for example); ACCESS can connect to two devices simultaneously
  • SMARTO rechargeable battery provides up to 48 hours of hearing amplification; ACCESS rechargeable battery provides up to 13 hours in hearing mode

Bottom line:
BeHear SMARTO was designed for people who need a powerful hearing boost with simple controls. BeHear ACCESS is for the more sophisticated user; it looks and functions just like a wireless Bluetooth headset.

What does the voice prompt “Hearing Mode Deactivated” mean?

Hearing Mode is the default state of the headset when you are NOT on a mobile call, and NOT streaming music/video. It allows you to hear the sounds around you, such as live conversations, and sounds in nature.
Hearing Mode can be activated/deactivated in two ways:

  1. using the headset (a long press on the middle button of the right-hand side is an ON/OFF toggle switch)
  2. using the W&H BeHear app (sliding the top scale all the way to the left deactivates Hearing Mode, any other position on the scale activates it):

How does the BeHear ACCESS headset compare with Bose Hearphones feedback reduction?

We believe our BeHear ACCESS amplification headsets are the best in the market at feedback reduction, because they:

  • use our sound enhancement technology which has been developed and field-proven over the course of two decades,
  • employ special algorithms to cancel echo, avoid feedback, and reduce background noise,
  • come with silicone ear buds in various shapes and sizes to suit a wide variety of ear canals and help keep ambient noise out and clarified, amplified sounds in,
  • and include special technology allowing the wearer to determine how much of his/her own voice is heard.

Note that feedback is often the result of heightened amplification used as compensation for extremely severe hearing loss (and less than optimal ear bud fittings).

How do I adjust the volume of the voice prompts, or mute them completely?

  1. Make sure to download the W&H BeHear app and pair it with your headset.
  2. In the app, tap the “Settings” menu at the bottom of the screen.
  3. Tap the “Device” icon.
  4. Scroll down to reach the “Notifications” section (see attached image).
  5. You can regulate the volume of the voice prompts using the slider (increase to the right, decrease to the left) or mute the prompts completely by moving the dot all the way to the left, until the speaker icon is “grayed out”.

There is latency (delay) in my headset’s audio.

The degree of latency is determined by the transmitter. Paired Bluetooth devices can only communicate by using the same audio CODEC. If your transmitter* does not support the aptX-LL low-latency Bluetooth audio CODEC, even though your BeHear headset does, you may sense a delay in the audio delivery.

  • aptX-LL provides the best performance with minimal latency. It is the recommended setting, and the BeHear default.
  • aptX is similar to aptX-LL but the latency is slightly longer.
  • SBC is the standard Bluetooth CODEC supported by all devices, latency is long and not fixed.

* The HearLink PLUS transmitter does support the aptX-LL low-latency audio CODEC, so you will not detect any audio delay when using it with your BeHear headset.

The chatbox hides the Web site content but I can’t get rid of it.

In some browsers clicking the “minus” button in the Messenger chat pop-up does not minimize the frame. In this case, click the blue and white icon just below the frame to minimize the chat box and reveal more Web content:

BeHear PROXY isn’t connecting automatically with the TV transmitter.

The HearLink PLUS is programmed to save power by entering sleep mode if a paired Bluetooth device (such as the BeHear headset) has been disconnected for more than 10 minutes.

Location of the Power button on the HearLink PLUS front panel.

To “wake up” HearLink PLUS and re-establish the connection with the headset:

  1. Press and hold the HearLink PLUS power button for 3 seconds to turn it OFF.
  2. Then, press and hold the HearLink PLUS power button for 2 seconds to turn it back ON.

If I’m listening to music on my computer will I still hear my phone ring?

If you have paired your BeHear headset to both a smartphone and a computer you will hear a ringtone for incoming calls through the headset. However, when setting up your headset as a Bluetooth audio device for listening to music on the computer you must make sure to choose “Headphone” (and not “Headset”) when specifying which connection to use.

Important Note: The opposite is true when you are using the headset/computer combination to participate in video calls (Zoom, Skype, etc.). For this type of communication choose the “Headset” option.

Can I mute the TV sound in my headset using the headset buttons?

If you are using the HearLink PLUS Bluetooth transmitter to stream the television audio to your BeHear headset, the answer is yes.

A quick press on the middle button of the headset (left-hand side for NOW or ACCESS, right-hand side for PROXY) will mute the TV audio. Another quick press on the same button will unmute the sound. [Note that television audio is muted automatically if you receive a call to a smartphone that is paired to the headset (in parallel to the HearLink PLUS connection). Once you either reject or terminate the call the TV audio will resume automatically.]

If the television has built-in Bluetooth support, allowing you to connect your BeHear headset directly to it, you may also be able to mute and unmute the TV audio stream from the headset, as described in the previous paragraph. Consult the TV’s technical documentation.

How do I clean the ear tips?

There are two methods for cleaning the silicone ear buds and hooks:

1. Use dishwashing liquid

  • Remove the tips from the headset.
  • Put a bit of dishwashing liquid and lukewarm water in a small bowl.
  • Add the tips and allow them to soak for at least 30 minutes.
  • Dry them off with a soft cloth and re-attach them to the headset.

2. Use alcohol-based hygienic wipes

I hear static when in Personal Hearing mode.

This issue may be resolved by adjusting the “audiogram” settings. If you have performed the Hearing Assessment (watch one of these videos for instructions) send the results to our customer service team at support@WearAndHear.com and we will try to assist you.

Does BeHear support directionality?

Sound Focus directionality in BeHear

BeHear ACCESS supports three degrees of directionality, or “sound focus”: Narrow, Wide, and Omni. These settings determine the direction for which to amplify important sounds, relative to the BeHear user’s face.

  • Narrow focuses on the area directly in front of the wearer’s face. It is good for one-on-one conversations in noisy areas.
  • Wide amplifies important sounds in a 180 degree half-circle in front of the wearer. It is good for multi-person conversations in noisy areas.
  • Omni collects important sounds from all directions. It is good for time spent outdoors, or when listening to live music.

To set the desired degree of sound focus, use the W&H BeHear app (which has been paired with your BeHear ACCESS headset), as follows:

  1. When in Personal Hearing mode (i.e., no audio is streaming and there is no active phone call), from the Home menu tap the “equalizer” button at the bottom of the screen.
  2. In the “Current Profile” section, tap the relevant icon.
  3. To save this setting for future use with the current profile (Indoor, Outdoor, Crowd, or Live Music), tap the Save button. Otherwise, the headset will use the system default.