General - Pre-Sales Questions

The W&H BeHear smartphone application supports both Android (from version 4.4 and up) and iOS (from version 9 and up).

Operating Instructions

When your headset is connected to the Internet (via the Bluetooth connection to your mobile phone or a computer), you can get notification of the availability of an update (and then apply it to your headset). The W&H BeHear app checks for updates automatically when the Auto option is selected for the Headset Update Check in the Application section of the Settings screen. You can also check manually by choosing the Settings option from the bottom menu of the app and then tapping the Update button on the screen.

A grayed-out Home button indicates that the headset is not connected to the app. Go to Settings->Connection and verify that the headset is in the Paired Devices list. If you don’t see the BeHear device in the list you’ll need to pair it — see the video links below for instructions.

screenshot of paired BeHear device
When a BeHear device is paired properly a checkmark will appear.

When the headset is connected properly a checkmark will appear. If there is no checkmark, tap the name of the headset in the list of Paired devices to re-connect the headset. Another way to reinstate the connection is with a short press on the headset’s Power button. For more information about pairing your headset with the app, watch these videos:

The Basic hearing assessment, which checks audible hearing levels for six frequencies for each ear, is the default setting in the W&H BeHear app. The Advanced hearing assessment, which checks for most comfortable level in addition to audible level for these six frequencies, can be selected as follows:

  1. Go to the Settings menu (located at the bottom of the app screen).
  2. Tap the Application icon.
  3. Scroll down to the Hearing Assessment Mode entry.
  4. Tap on the Advanced text so that the check mark appears next to it.
  5. Now, go to the Personal menu (located at the bottom of the app screen).
  6. Tap the Assessment icon to start the test.

Watch this video for step-by-step instructions.

Product Specifications

The W&H BeHear smartphone application supports both Android (from version 4.4 and up) and iOS (from version 9 and up).