General - Pre-Sales Questions

Using one of the BeHear headsets on its own in Personal Hearing mode will pick up sound from the television and amplify it according to your hearing profile (if you have performed the Hearing Assessment in our W&H BeHear app to personalize the device). This may be sufficient for your needs.

However, the benefit of the HearLink (or HearLink PLUS) transmitter is that it captures the TV audio and transmits it directly to the personalized headset, eliminating distractions (such as room reverberation, and ambient noise).

Additionally, since your headset can pair simultaneously with two Bluetooth devices, if you receive a phone call on your paired mobile phone while watching television the TV audio will be muted automatically, and then resume once you disconnect the call.

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Operating Instructions

BSP-best-sound-point-screenshot

Our BeHear headsets have technology for enhancing nearby speech while dampening down distracting background noise. These are displayed on the “Personal Hearing” screen:

  • the “Best Sound Point” grid 
  • the “Noise Reduction” controls

There are four microphones in the headset (two in the ear buds and two in the control boxes, which lie near your collarbone). These microphones pick up ambient, nearby sounds, like your conversation.

Use the grid to focus on your conversation partner by choosing a square that sounds best to your ears (depending on the pitch of the partner’s voice). Each square in the grid defines a specific sound level which is a unique combination of frequency (left to right is low to high) and amplitude (bottom to top is low to high). The edges of the grid represent the extreme combinations. For more information about this grid, read this post.

If the background noise is bothering you, the Noise Reduction levels will help screen those out.

Watch this video for more information about Personal Hearing mode.

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Technical

This is a known issue. Until the next software release, we recommend performing the following reset, which will remove the Bluetooth connection and restart the headset.

  1. Power ON the BeHear headset.
  2. Press and hold the following 3 buttons simultaneously, for approximately 8 seconds, until the headset’s LED blinks twice in purple.
    icons of buttons used to reset the BeHear assistive hearing headset (middle and lower buttons on the right-hand control box, and the power button)
  3. The headset will restart and then enter pairing mode automatically.
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This noise, which sounds like a whistle and is also known as feedback, can be the result of one or more issues. There are a few things you can do:

  1. The ear bud may not be securely positioned within the ear canal. Try to re-adjust it, or choose a pair of ear tips that fit better. See one of these videos for details:
    BeHear ACCESS
    BeHear NOW
  2. The volume may be too high. Try turning it down a bit.
  3. Change the “Best Sound Point” in the Sound Tuning grid to a lower region on the screen.
    See one of these videos for details:
    BeHear ACCESS
    BeHear NOW
  4. Severe hearing loss in the high frequencies, which necessitates a high amount of amplification for these frequencies, may be responsible for the whistling. If this is the case, contact our tech support group with a screen shot of your Hearing Assessment results. They may be able to adjust some of the values to improve the situation.
  5. If none of the above solves the problem, you may have wax build-up in your ear.
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ListenThrough Slider Adjustment

This sometimes happens when ListenThrough is activated on a high transparency setting (the dot on the scale is set far on the right). In this instance, slide the dot to the left until the strange sound disappears.

Alternatively, turn off ListenThrough completely by sliding the dot all the way to the left (or tapping the mute button to the left of the scale), or by pressing the middle button on the headset’s right-hand control box.

You can also change the default settings for ListenThrough so that it will not be activated until you choose to do so. To change the default settings:

  1. Tap the “Settings” icon at the bottom of the W&H BeHear app screen.
  2. Tap the “Device” icon.
  3. Scroll down to the “ListenThrough Music” section, and tap the ▼ symbol below the descriptive text to reveal the drop-down list of options.
  4. Choose “OFF”.
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