The Bluetooth version in BeHear headsets is v. 4.2 and in the HearLink PLUS it is v. 5. However, the range depends on the class of the Bluetooth device (Class I or Class II) rather than on its version (v. 4.2 or v. 5). BeHear are Class II devices while HearLink PLUS are Class I. Operation range between these two devices is larger than for two Class II devices (10m or 40ft) though less than for two Class I devices (100m or 400ft). We expect that for the BeHear + HearLink PLUS combination you can get a 20m or 80ft range, in open spaces.

Try the following:

1. Check the HearLink PLUS panel and make sure the OPT or AUX indicator is lit. If neither is lit, make sure the power and output cables are connected securely.
2. Verify that the HearLink PLUS transmitter is in TX mode and that the TX indicator is lit.
3. Either the A or B indicator on the HearLink PLUS panel should be lit. If it’s not, it’s a sign that the headset is not connected. Press the ON/OFF button once (short press) and check again. If one of the A/B indicators lights up, then the transmitter has connected to the headset successfully. You should now hear sound in the headset.
4. If you still don’t hear sound, turn up the volume on the TV itself (or by using the BeHear headset’s left-hand side volume control).

If the TV sound is unclear or distorted, try turning ListenThrough mode OFF, or reducing the transparency of ambient sounds via the ListenThrough microphones using the headset’s right-hand volume button.