This is a known issue. Until the next software release, we recommend performing the following reset, which will remove the Bluetooth connection and restart the headset.
- Power ON the BeHear headset.
- Press and hold the following 3 buttons simultaneously, for approximately 8 seconds, until the headset’s LED blinks twice in purple.
(middle and lower buttons on the right-hand control box, and the power button)
- The headset will restart and then enter pairing mode automatically.