There is no TV audio sound in my headset when I use HearLink PLUS.

Tags: control, distorted, HearLink PLUS, ListenThrough, sound, television, transmission, transmitter, tv, unclear

Try the following:

HearLink PLUS audio transmitter in analog mode
  1. Check the HearLink PLUS panel and make sure the OPT or AUX indicator is lit. If neither is lit, make sure the power and output cables are connected securely.
  2. Verify that the HearLink PLUS transmitter is in TX mode and that the TX indicator is lit.
  3. Either the A or B indicator on the HearLink PLUS panel should be lit. If it’s not, it’s a sign that the headset is not connected. Press the ON/OFF button once (short press) and check again. If one of the A/B indicators lights up, then the transmitter has connected to the headset successfully. You should now hear sound in the headset.
  4. If you still don’t hear sound, turn up the volume on the TV itself (or by using the BeHear headset’s left-hand side volume control).

If the TV sound is unclear or distorted, try turning ListenThrough mode OFF, or reducing the transparency of ambient sounds via the ListenThrough microphones using the headset’s right-hand volume button.

Share this:

Related Articles

Tags and Keywords

Where to Buy W&H Products

The BeHear headsets are available for purchase from our on-line store (along with the HearLink and HearLink PLUS assistive listening transmitters). For bulk purchase pricing, contact us here.

Go to Shop

Upcoming Events

UK Care Expo

July 6-7, 2022

UK Care Week absorbs past healthcare brands (Dementia, Care & Nursing Home Expo and the Home Care Expo) into an event that is inclusive to the whole care industry. Alango BeHear is proud to sponsor the event with a demo…

Read More